Privacy Policy
Deekay Healthcare is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your personal information.
Effective Date: 23/06/2025
Effective Date: 23/06/2025
1. What Information We Collect
We may collect the following types of personal information when you interact with our website or services:
Name
Contact details (e.g. phone number, email address)
Suburb or location
Information submitted via referral forms or enquiries
Relevant health or support information when provided voluntarily for service coordination
2. How We Collect Information
We collect personal information directly from you when you:
Submit a referral or enquiry form
Call, email, or contact us through our website
Communicate with us during service coordination or support
3. Why We Collect It
We collect personal information to:
Respond to your enquiries or referrals
Assess eligibility for nursing services through approved channels
Coordinate and deliver in-home support services
Improve our services and user experience
Comply with legal and regulatory obligations
4. How We Store and Protect Your Information
We store your personal information securely, using digital and administrative safeguards to prevent unauthorised access, misuse, or disclosure. Only authorised team members have access to sensitive information, and we take reasonable steps to ensure your data remains accurate and protected.
5. Sharing Your Information
We do not sell or trade your personal information. We may share your details with:
Authorised healthcare professionals (with consent or where required for coordination)
Referral partners or government agencies, when legally required
IT service providers for website and data security (under strict confidentiality agreements)
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it’s inaccurate. To do this, please contact us using the details at the bottom of this page.
7. Website Analytics and Cookies
Our website may use cookies or similar technologies to track usage data. This helps us improve site functionality and user experience. You can disable cookies via your browser settings.
8. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of other websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
10. Contact Us
If you have questions about this policy or need to make a privacy-related request, please contact:
Deekay Health
Email: Provider@deekayhealth.com
Phone: 0499 511 674
Business Hours: Mon – Sun: 0900 – 1700 Hrs
1. What Information We Collect
We may collect the following types of personal information when you interact with our website or services:
Name
Contact details (e.g. phone number, email address)
Suburb or location
Information submitted via referral forms or enquiries
Relevant health or support information when provided voluntarily for service coordination
2. How We Collect Information
We collect personal information directly from you when you:
Submit a referral or enquiry form
Call, email, or contact us through our website
Communicate with us during service coordination or support
3. Why We Collect It
We collect personal information to:
Respond to your enquiries or referrals
Assess eligibility for nursing services through approved channels
Coordinate and deliver in-home support services
Improve our services and user experience
Comply with legal and regulatory obligations
4. How We Store and Protect Your Information
We store your personal information securely, using digital and administrative safeguards to prevent unauthorised access, misuse, or disclosure. Only authorised team members have access to sensitive information, and we take reasonable steps to ensure your data remains accurate and protected.
5. Sharing Your Information
We do not sell or trade your personal information. We may share your details with:
Authorised healthcare professionals (with consent or where required for coordination)
Referral partners or government agencies, when legally required
IT service providers for website and data security (under strict confidentiality agreements)
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it’s inaccurate. To do this, please contact us using the details at the bottom of this page.
7. Website Analytics and Cookies
Our website may use cookies or similar technologies to track usage data. This helps us improve site functionality and user experience. You can disable cookies via your browser settings.
8. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices of other websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
10. Contact Us
If you have questions about this policy or need to make a privacy-related request, please contact:
Deekay Health
Email: Provider@deekayhealth.com
Phone: 0499 511 674
Business Hours: Mon – Sun: 0900 – 1700 Hrs